When your sump pump quits, you’ve got hours before water starts pooling. North Carolina’s clay soil and rising water tables don’t wait for business hours, and neither do we.
You get 24/7 emergency response when your pump fails during a storm. You get annual maintenance that catches switch malfunctions, clogged discharge lines, and sediment buildup before they turn into basement floods. You get technicians who understand that two inches of water can cause over $20,000 in damage to your home and belongings.
Here’s what actually matters: your basement stays dry, your belongings stay safe, and you’re not scrambling to find someone at 2 AM when water starts coming in. We handle sump pump repair, replacement, and installation so you can stop worrying about the next heavy rain.
We’ve been protecting homes in Latham Park, NC and the Greensboro area since 2010. We’re NADCA certified with an A+ BBB rating because we show up, do the work right, and don’t oversell you on things you don’t need.
Our technicians hold ASCS and CVI certifications. That means we know how to diagnose pump failures, install battery backup systems, and handle the maintenance that keeps your system running when you need it most. We’ve seen what happens when pumps fail during North Carolina’s spring storms and hurricane season—and we’ve helped hundreds of homeowners avoid that mess.
You’re working with people who understand local conditions. The clay soil here clogs pumps faster than other areas. The water table shifts. The storms dump 10+ inches of rain in a single event. We account for all of it.
First, we assess what’s wrong. Most failures come from switch malfunctions, clogged lines, power issues, or pump burnout. We diagnose the problem fast and tell you exactly what needs fixing.
If it’s a repair, we handle it on the spot when possible. If your pump is past its 7-10 year lifespan or the damage is too extensive, we’ll recommend sump pump replacement and explain why. You’ll know the cost before we start any work.
For maintenance visits, we test the float switch, clear the sump pit, check the discharge line, inspect the backup battery, and make sure your pump cycles properly. This is the service that finds problems before they find you—usually during the worst possible moment.
If you need a battery backup system installed, we’ll walk you through how it works and why it matters. Power outages during storms are when most pumps fail, and a backup system is the only thing standing between you and a flooded basement.
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You get emergency repair service when your pump stops working. That means someone answers the phone at 3 AM during a thunderstorm and gets to your home fast. We carry common parts and handle most repairs the same day.
You get sump pump installation and replacement when your system is outdated or damaged beyond repair. We’ll help you choose the right pump for your home’s size and water conditions, install it correctly, and test it before we leave.
You get annual sump pump maintenance that’s recommended by every expert in the industry. Sixty percent of pump failures stem from lack of maintenance, and Latham Park’s conditions—clay soil, high water tables, heavy spring rains—make regular service even more critical. We inspect, clean, and test your system so it’s ready when the next storm hits.
You also get honest advice about battery backup systems. If you don’t have one and your power goes out during a storm, your pump is useless. We install backup systems that keep your pump running when the power doesn’t.
If your pump is making strange noises, running constantly, or not turning on at all, it needs attention. Most pumps last 7-10 years, so age is a factor too.
During a service call, we’ll test the float switch, check for clogs in the discharge line, and inspect the motor. If the motor is burned out or the pump has significant rust and corrosion, replacement usually makes more sense than repair. If it’s a simpler issue like a stuck switch or clogged line, we can fix it.
Here’s the reality: a repair might cost a few hundred dollars, but a flooded basement costs thousands. If your pump is older than seven years and showing problems, replacement is often the smarter move. We’ll give you the honest assessment and let you decide.
Power outages are the number one cause during storms. Your pump can’t run without electricity unless you have a battery backup system installed.
Clogged discharge lines are common here because of North Carolina’s clay soil. Sediment builds up and blocks the line, so water can’t pump out. Float switches also fail—they get stuck or wear out, and the pump won’t turn on when water rises.
Lack of maintenance causes most failures overall. If you’re not having your pump inspected annually, you won’t catch these issues until they cause a flood. We recommend scheduling maintenance before spring when heavy rains start, usually around March.
If you want your pump to work during a power outage, yes. Storms that cause flooding are the same storms that knock out power, and that’s exactly when you need your pump most.
A battery backup system kicks in automatically when the power goes out. It keeps your pump running so water doesn’t accumulate in your basement. Without it, you’re hoping the power comes back before the water gets too high.
Most homeowners don’t think about this until it’s too late. We’ve seen too many basements flood because the pump was fine—the power just wasn’t there. A backup system costs a fraction of what water damage restoration costs, and it works when you need it most.
Once a year, ideally before spring when North Carolina’s rain season starts. Annual maintenance catches problems early and keeps your pump ready for heavy use.
During a maintenance visit, we test the float switch, clear debris from the sump pit, inspect the discharge line for clogs, check the backup battery if you have one, and make sure the pump cycles correctly. This is how you avoid emergency repairs during storms.
If your area floods frequently or you have a high water table, you might need service twice a year. We’ll tell you what makes sense for your situation. The goal is simple: find potential problems before they find you at the worst possible time.
Standard homeowners insurance typically does not cover water damage from sump pump failure. You usually need a separate endorsement or rider for that coverage.
This surprises a lot of people, but insurance companies consider sump pump failure a maintenance issue, not a covered event. If your pump fails and your basement floods, you’re paying for the cleanup and repairs out of pocket unless you have specific coverage.
Talk to your insurance agent about adding sump pump coverage or water backup coverage to your policy. It’s not expensive, and it can save you thousands if something goes wrong. In the meantime, regular maintenance and a battery backup system are your best protection against failure.
Yes. We work on all major sump pump brands and models, and we carry common replacement parts for faster repairs.
Whether you have a pedestal pump or a submersible pump, we can diagnose the issue and fix it. If we need to order a specific part, we’ll let you know the timeline upfront.
In some cases, especially with older or off-brand pumps, replacement makes more sense than tracking down obsolete parts. We’ll give you the options and costs so you can make the call. Our job is to get your basement protection working again—whether that’s a repair or a new installation.
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