You don’t think about your sump pump until water starts pooling in your basement. By then, you’re already dealing with damage.
When your system works the way it should, storms don’t keep you up at night. Your finished basement stays usable. The stuff you store downstairs doesn’t get ruined every time it rains hard.
A working sump pump means no scrambling to move boxes when the forecast looks bad. No musty smell that won’t go away. No wondering if this is the storm that finally floods you out. Just a dry basement that does what it’s supposed to do.
North Carolina gets hit hard during hurricane season, and Greensons Crossroads sees its share of heavy rain. One inch of water in your home can cost $25,000 in damage. Your pump is the only thing standing between a normal Tuesday and that kind of mess.
We’ve worked in the Greensboro area since the early 90s. We started with air quality and crawl space work, which means we’ve seen what water does to homes when it gets where it shouldn’t.
Rick Watson runs the company with his son Noah. They’re both certified through NADCA, and they’ve built a reputation on showing up when they say they will and doing the work right the first time.
We’re not a national chain. We’re local to Greensons Crossroads and the surrounding area, which means we know what flooding looks like here. We’ve seen what Hurricane Matthew did in 2016 and what Florence did in 2018. We know which neighborhoods sit in flood zones and which basements flood every spring.
You call or contact us online. We ask a few questions about what’s happening with your pump so we know what to bring.
We come out and look at your system. That means checking the pump itself, the float switch, the discharge line, the check valve, and the sump pit. We’re looking for clogs, mechanical failure, power issues, or installation problems that cause recurring failures.
If it’s a quick fix, we handle it right then. If you need a new pump or a battery backup system installed, we walk you through what that looks like and what it costs before we do anything.
Once the work’s done, we test everything to make sure it’s pumping water out the way it should. You get a system that works when the next storm rolls through, not one that fails the first time it rains.
Most sump pump problems come down to a few common issues: the float switch gets stuck, the pump burns out from running too much, or the discharge line freezes or clogs. We’ve fixed all of them more times than we can count.
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You get a full system inspection, not just a look at the pump. We check the sump pit for debris, make sure the discharge line isn’t blocked or frozen, and test the float switch to confirm it’s triggering the pump when water rises.
If your pump is running but not keeping up, we figure out why. Sometimes it’s undersized for your basement. Sometimes the discharge line is too long or angled wrong. Sometimes you’ve got groundwater coming in faster than one pump can handle.
We also talk through battery backup systems if you don’t have one. Power outages happen during storms, which is exactly when you need your pump working. A battery backup keeps you protected even when the lights go out.
Greensons Crossroads sits in an area where heavy rain isn’t rare. The 2020 flood risk assessment found that over 729,000 properties in North Carolina face substantial flooding risk in the next 25 years. Your sump pump isn’t optional equipment. It’s the difference between a dry basement and thousands of dollars in water damage.
Regular sump pump maintenance catches problems before they turn into emergencies. We recommend annual service, especially before storm season, so you’re not dealing with a failure when you can least afford one.
If your pump isn’t turning on when water enters the pit, makes loud grinding or rattling noises, runs constantly without shutting off, or you notice water pooling in your basement, something’s wrong.
Sometimes it’s a simple fix. The float switch might be stuck or tangled. The inlet screen could be clogged with debris. The check valve might have failed, causing water to flow back into the pit after the pump shuts off.
Other times, the pump motor has burned out from overuse or age. Most sump pumps last seven to ten years depending on how often they run. If yours is older than that and acting up, replacement usually makes more sense than repair.
The only way to know for sure is to have someone look at it. We can tell you whether you need a $50 fix or a new system, and we’re not going to sell you something you don’t need.
Water starts filling your basement as soon as the pump stops working. How fast depends on how much groundwater is coming in and whether you’re dealing with heavy rain at the same time.
If you catch it early, you might be able to bail water manually or use a shop vac to keep things under control until help arrives. But if the storm is bad and the pump’s been out for hours, you’re looking at real flooding.
That’s why we recommend battery backup systems. When the power goes out during a storm, your primary pump stops working right when you need it most. A battery backup kicks in automatically and keeps pumping water out even without electricity.
We respond to emergency calls, but the best time to fix your sump pump is before the storm hits. If you’re hearing strange noises or noticing performance issues, don’t wait. Get it checked now while you still have time.
Simple repairs like replacing a float switch or clearing a clogged discharge line usually run a few hundred dollars. Full pump replacement typically costs between $500 and $1,200 depending on the pump type and any additional work needed.
If you’re adding a battery backup system, expect to add another $800 to $1,500 to the total. That sounds like a lot until you compare it to what flooding costs. Even minor water damage in a basement averages $10,000 to repair once you factor in flooring, drywall, mold remediation, and replacing damaged belongings.
We give you a clear price before we start work. No surprises, no upselling you on things you don’t need. You’ll know exactly what you’re paying for and why.
The cheapest option isn’t always the smartest one. A $300 pump that fails every two years costs you more in the long run than a $900 system that lasts a decade. We’ll walk you through the options so you can make the call that makes sense for your situation.
If you’ve ever lost power during a storm, you already know the answer. Your sump pump runs on electricity, so when the power goes out, your pump stops working.
Storms cause power outages. That’s also when you get the heaviest rain and the most groundwater seeping into your basement. Losing your pump during a storm is like losing your brakes going downhill.
A battery backup system sits alongside your primary pump and takes over automatically when the power cuts out. It keeps running for hours, sometimes days, depending on the battery size and how often it has to cycle on.
Not every house needs one. If you rarely lose power and your basement doesn’t flood easily, you might be fine without it. But if you’re in a flood-prone area or you lose power a few times a year, a battery backup is cheap insurance compared to what flooding costs. We install them regularly in Greensons Crossroads, especially for homes that have flooded before.
Once a year, ideally before storm season starts. Spring makes sense for most people since that’s when you get heavy rain and the ground is saturated from winter.
Annual maintenance catches the small problems before they turn into failures. We clean out the sump pit, test the float switch, check the discharge line for clogs or damage, and make sure the pump cycles on and off correctly.
You should also test your pump yourself every few months. Pour a bucket of water into the sump pit and watch what happens. The float should rise, the pump should kick on, and the water should drain out. If any part of that doesn’t happen, call someone before you need the pump in an emergency.
Most people don’t think about their sump pump until it stops working. By then, you’re dealing with water in your basement instead of a routine service call. Spending an hour on maintenance once a year is a lot easier than spending a week dealing with flood damage.
Yes. We work on submersible pumps, pedestal pumps, and battery backup systems from all the major manufacturers. Whether you’ve got a Zoeller, Wayne, Superior, Liberty, or something else, we’ve seen it before.
Most sump pumps work on the same basic principle. Water enters the pit, the float rises, the switch triggers, and the pump moves water out through the discharge line. The parts and setup vary by brand, but the fundamentals don’t change much.
If your pump is so old that parts aren’t available anymore, we’ll tell you. At that point, replacement makes more sense than trying to jury-rig something that’s going to fail again in six months.
We carry common parts on the truck, which means we can handle a lot of repairs the same day. If we need to order something specific, we’ll let you know how long it’ll take and what your options are in the meantime. The goal is to get your system working again as quickly as possible, especially if weather’s coming.
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