You hear the rain picking up outside and immediately think about your basement. That’s not how you should live.
A working sump pump means you don’t rush downstairs during every storm. You don’t worry about ruined belongings, mold growing in the corners, or whether your foundation is taking on water. You just know the system’s doing its job.
When your sump pump fails, you’re looking at more than a wet floor. Water damage spreads fast—into drywall, flooring, and anything stored below grade. Mold can start forming within 24 to 48 hours. And if the water sits long enough, you’re dealing with structural issues that cost exponentially more to fix than the pump itself.
We repair sump pumps that have stopped working, replace old systems that can’t keep up, and maintain the ones that are still running so they don’t quit when you need them most. If your basement has flooded before, or if you’re hearing strange noises from the sump pit, waiting only makes it worse.
Clean Air LLC has been serving homeowners in Lewisville and the Winston-Salem area for over 14 years. We’re BBB accredited with an A+ rating, and owner Rick Watson is personally involved in the work we do.
We started in crawl space encapsulation and moisture control, so we understand how water moves through your home. Sump pump repair is part of a bigger picture—keeping your foundation dry, your air clean, and your home protected from the kind of damage that starts small and gets expensive fast.
North Carolina’s weather doesn’t mess around. Between spring storms, hurricane season, and sudden freezes, your sump pump has to work year-round. We’ve seen what happens when systems fail during the worst possible moments, and we’ve helped hundreds of homeowners avoid that scenario.
First, we come out and assess what’s going on. Is the pump not turning on? Is it running but not moving water? Is the float switch stuck, or is the discharge line clogged? We figure out the actual problem before recommending anything.
If it’s a repair, we fix it on the spot whenever possible. That might mean replacing a failed switch, clearing a blocked sump pit, or fixing wiring issues. If the pump is old or damaged beyond what makes sense to repair, we’ll walk you through sump pump replacement options that fit your home and budget.
We also clean out the sump pit during service calls. Debris, sediment, and buildup can interfere with how the system operates, so we make sure everything’s clear and functioning the way it should.
Once the repair or installation is done, we test the system to make sure it’s pumping water out correctly. You’ll see it work before we leave. And if you want to set up regular sump pump maintenance to avoid future breakdowns, we can put you on a schedule that makes sense.
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Our sump pump services cover everything from emergency repairs to full system replacements. If your pump has failed and your basement is taking on water, we respond quickly to get things under control.
Lewisville sits in an area where heavy rainfall and high water tables put constant pressure on basement waterproofing systems. Add in the fact that many homes in the Winston-Salem region were built before modern drainage standards, and you’ve got a recipe for sump pump failure if the system isn’t maintained.
We also handle sump pump installation for homes that don’t have one yet or need an upgrade to handle higher water volume. If you’ve noticed your current pump running constantly or struggling to keep up during storms, that’s a sign it’s undersized or wearing out.
Sump pit cleaning is part of our maintenance service. A clogged or dirty pit reduces pump efficiency and can cause the float switch to malfunction. We clear out sediment, check the check valve, inspect the discharge line, and make sure the backup power source (if you have one) is functional. Regular maintenance extends the life of your pump and reduces the chance of it failing during a storm.
If your pump is making loud grinding or rattling noises, not turning on when water enters the pit, or running constantly without shutting off, something’s wrong. Sometimes it’s a quick fix—a stuck float switch or a clogged discharge line. Other times, the motor’s burned out or the impeller is damaged beyond repair.
Age matters too. Most sump pumps last 7 to 10 years with regular use. If yours is older than that and starting to act up, replacement is usually smarter than sinking money into repairs that might only buy you another year.
We’ll assess the condition of your pump and give you an honest recommendation. If it makes sense to repair it, we’ll do that. If replacement is the better move, we’ll explain why and show you what that looks like cost-wise.
Power outages are the most common culprit. Your sump pump runs on electricity, so when the power goes out during a storm—exactly when you need it most—the pump stops working. That’s why battery backup systems exist.
Overwhelmed capacity is another issue. If your pump is too small for the amount of water coming in, it can’t keep up. The pit fills faster than the pump can discharge, and you end up with water overflowing into your basement.
Clogs and mechanical failures also happen more during heavy use. Debris in the sump pit can block the intake or jam the float switch. If the pump hasn’t been maintained in a while, worn parts are more likely to fail under stress. Regular sump pump maintenance catches these problems before a storm tests your system.
Once a year is the standard recommendation, ideally before spring when storms pick up. That gives us time to catch any issues before your pump is working overtime.
If your area has seen more rainfall than usual, or if you’ve noticed your pump running more frequently, it’s worth having it checked sooner. Same goes if you hear unusual noises or see the pump struggling to keep up.
During a maintenance visit, we clean the sump pit, test the float switch, inspect the discharge line for clogs or freezing damage, and make sure the check valve is working. We also verify that the pump turns on and off correctly and that it’s moving water at the right rate. Catching small problems during routine service is a lot cheaper than dealing with a flooded basement.
Yes. A battery backup system keeps your sump pump running during power outages, which is when most basement flooding happens. The backup kicks in automatically when it detects the main pump isn’t operating.
There are different types of backup systems—battery-powered and water-powered. Battery backups are more common and can run for several hours depending on how much water is coming in. Water-powered backups use your home’s water pressure to pump out the sump pit, so they don’t rely on electricity or batteries, but they do increase your water bill during use.
We’ll walk you through the options based on your home’s setup and how much protection you want. If you’ve ever lost power during a storm and watched your basement start to flood, a backup system pays for itself the first time it saves you from water damage.
Repair means fixing a specific part or issue—replacing a float switch, clearing a clog, fixing wiring, or swapping out a failed check valve. If the pump’s motor is still good and the overall system is sound, repair gets you back up and running without the cost of a new unit.
Replacement means installing a new sump pump entirely. We recommend this when the motor has failed, the pump is old and inefficient, or when repair costs approach the price of a new system. Replacement also makes sense if your current pump is undersized for your home’s needs.
A new sump pump installation gives you a fresh start with a system that’s properly sized, more energy-efficient, and covered by a warranty. We remove the old pump, clean out the sump pit, and install the new unit with all the necessary connections and testing to make sure it works correctly.
Yes. If your sump pump fails and your basement is flooding, we respond as quickly as possible to get your system working again. Water damage gets worse by the hour, so speed matters.
Emergency calls usually involve a pump that’s stopped working entirely, a discharge line that’s frozen or broken, or a system that’s overwhelmed by heavy rainfall. We’ll diagnose the problem, make the necessary repairs or replacements, and get water moving out of your basement.
We can’t prevent every emergency, but regular sump pump maintenance drastically reduces the chances of your system failing at the worst possible time. If you’re in a situation where your pump has quit and water is coming in, call us. We’ll get there and handle it.
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